Managing Categories

Create and assign ticket categories to panels for organized support.

Each ticket panel must have at least one assigned category to work properly. A category defines where the ticket channels will be created and helps keep your support system organized.

You can assign multiple categories to a single panel, giving users options to choose from when opening a ticket.

Question Panels do not support categories.

🛠️ Adding a Ticket Category

To add a new category to a panel, use the command below:

/tickets categories add <panel> <category>

After running this command, a form will appear where you can provide:

• Name of the category
• Description
• Emoji

Once submitted, the category will be added to the selected panel!

Need to display your panel? Use:

/tickets send-panel <panel> <channel>

✏️ Editing a Ticket Category

To modify a category’s details, run:

/tickets categories edit <panel> <category>

❌ Removing a Ticket Category

To remove an existing category from a panel, use:

/tickets categories remove <panel> <category>

📄 Listing All Categories

To view all categories assigned to a panel, run:

/tickets categories list <panel>